FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.
At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.
Client Services Development team: The Client Services team at FlexTrade is the first point of contact for client support, operating both from our offices and in the field. As a Level-1 Production Support Analyst, you will play a critical role in ensuring client satisfaction by diagnosing and resolving issues efficiently and effectively.
We are looking for individuals who can think from the client's perspective, remain composed under pressure, and demonstrate a strong sense of ownership. Many issues are complex and require a curious, analytical mindset to uncover root causes that may not be immediately apparent.
You will be expected to maintain situational awareness during client interactions, coordinate with internal teams-including networking, connectivity, Level-2 support, and development-and ensure timely resolution of issues.
Key Responsibilities:
- Serve as the first line of support for client-reported issues.
- Troubleshoot and resolve technical problems, escalating when necessary.
- Maintain clear and professional communication with clients.
- Collaborate with internal teams to drive issue resolution.
- Participate in shift rotations, including occasional weekend and after-hours support
Qualifications & Skills:
- Solid understanding of financial markets, trading, and clearing workflows.
- Working knowledge of trading platforms and network infrastructure.
- Strong verbal and written communication skills.
- Analytical and proactive approach to problem-solving.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and the ability to build relationships across teams.
Does this sound like you? We would love to hear from you. Please use the link on this page to apply, and we will get back to you as soon as we are able. For more information visit or follow us on twitter and LinkedIn for the latest updates.
**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.** **FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**
Never miss an opportunity! Create an alert based on the job you applied for.
