Description As an ERP Application Analyst, you will be responsible for supporting, enhancing, and optimizing our Microsoft Dynamics 365 (D365) environment. This position ensures the stability, integrity, and efficient operation of ERP systems that support core business functions across finance, supply chain, manufacturing, and operations. You will serve as a liaison between business stakeholders and technical teams, translating business requirements into functional specifications, configuring the system, and supporting users through training and issue resolution. You will also play a key role in system upgrades, new module implementations, and continuous improvement initiatives, applying best practices in ERP governance and change management. Additionally, you will oversee process, policy and training documentation to ensure integrity of the system and the data within.
- ERP System Support & Maintenance
- Provide day-to-day support for D365 users across multiple business units.
- Troubleshoot and resolve functional and technical issues, escalating to vendor partners as needed.
- Monitor system performance and ensure data integrity and security.
- Business Analysis & Requirements Gathering
- Collaborate with business stakeholders to understand operational needs and translate them into system requirements.
- Conduct gap analyses and propose solutions to improve business processes using D365 capabilities.
- Document functional specifications, workflows, and use cases.
- System Configuration & Enhancements
- Configure D365 modules (e.g., Finance, Supply Chain, Manufacturing, Procurement) to meet business requirements.
- Support the development and testing of customizations, workflows, and reports.
- Participate in system upgrades, patching, and new module rollouts.
- Training & User Enablement
- Develop training materials and deliver user training sessions.
- Promote user adoption and ensure consistent use of ERP best practices.
- Serve as a subject matter expert (SME) for D365 functionality.
- Project Participation
- Contribute to ERP-related projects, including new implementations, integrations, and process improvements.
- Work closely with project managers, developers, and external consultants to deliver solutions on time and within scope.
- Assist in testing, validation, and deployment of new features and enhancements.
- Data & Reporting
- Support data migration, cleansing, and validation activities.
- Develop and maintain reports and dashboards using Power BI or D365 reporting tools.
- Ensure compliance with data governance and reporting standards.
- Compliance & Documentation
- Maintain system documentation, including configuration guides, process flows, and support procedures.
- Ensure compliance with internal controls, audit requirements, and regulatory standards.
Requirements What we're looking for- A bachelor's degree in Information Systems, Business Administration, or commensurate experience.
- 3-5 years of ERP support experience, including 2+ years working hands-on with D365.
- A strong grasp of business operations - especially in finance, supply chain, or manufacturing.
- Familiarity with Power Platform tools like Power BI and Power Automate? That's a big plus.
- Sharp analytical thinking, clear communication, and a knack for solving complex problems.
- The ability to tailor your message-whether you're talking to execs, end users, or vendors.
- A customer-first mindset and strong interpersonal skills that build trust and drive results.
- Experience working with and guiding external vendors to deliver solutions.
- A talent for translating user needs into smart, scalable system requirements.
- Comfort with database servers and understanding how data flows through systems.
- Bonus points for experience in manufacturing or chemical environments, especially with Operational Technology (OT) systems like DCS, MES, CMMS, SPC, or LIMS.
- A collaborative spirit and the ability to juggle multiple priorities across cross-functional teams.
Nice to have- Understanding of software integration methods (APIs, scripting, etc.)
- Exposure to machine learning models or optimization tools used in materials R& D
- Familiarity with SQL databases and reporting preferred.
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