Telecom Manager

Key Responsibilities:

• Oversee telecom service delivery across multiple venues, ensuring consistency, quality, and operational readiness.
• Lead and mentor a team of VTSMs, providing guidance, escalation support, and performance oversight.
• Serve as the escalation point for venue-level telecom issues and coordinate with the Technology Operations Center (TOC) for resolution.
• Develop and manage cluster-wide telecom strategies, schedules, and resource plans.
• Ensure compliance with organizational standards for telecom services including Cisco LAN/WLAN architecture, VoIP, mobile networks, and spectrum management.
• Provide operational leadership for resolving network issues across venues, acting as the senior point of contact for triage and escalation.
• Ensure alignment between telecom operations and both physical and virtual security protocols.
• Collaborate with internal departments, external partners, and government agencies to ensure seamless service integration and delivery.
• Track risks, issues, and performance across all venues in the cluster, and report regularly to senior leadership.
• Support recruitment, onboarding, and training of VTSMs and their teams.

Required Competencies:

• Organizational Excellence: Demonstrates mastery in orchestrating complex, multi-venue operations. Anticipates interdependencies across sites, builds scalable plans, and ensures all venues under the cluster remain audit ready through rigorous documentation and proactive oversight.
• People & Communication: A confident, composed communicator who leads with clarity under pressure. Capable of running high-stakes bridge calls, mentoring VTSMs, aligning cross-functional teams, and briefing senior executives with authority and precision.
• Customer Focus: Maintains a sharp focus on the end-to-end event experience across the cluster. Anticipates operational needs, balances competing priorities, and makes informed trade-offs to uphold service quality and stakeholder satisfaction.
• Attention to Detail: Holds a high bar for accuracy and consistency across all venues. Tracks issues, assets, and deliverables with precision, ensuring nothing falls through the cracks in a fast-paced, high-visibility environment.
• Stakeholder Engagement & Problem Solving: Builds strong relationships with internal teams, partners, and vendors. Navigates ambiguity with confidence, resolves escalations swiftly, and drives alignment across diverse stakeholders to keep operations on track.

Qualifications:

• 8+ years of experience in operations, project management, or technology leadership roles, with at least 3 years managing multi-site teams, preferably in a live sports environment.
• Demonstrated success in leading complex, high-stakes operations in live event or venue environments.
• Familiarity with telecommunications systems and infrastructure; a solid understanding of Cisco LAN/WLAN networking and security principles is a plus, not required.
• Highly motivated, proactive, and capable of driving performance across multiple teams.
• Exceptional attention to detail, with a strong focus on quality assurance and operational excellence.
• Strong leadership, coaching, and stakeholder engagement skills.
• Bachelor s degree in a relevant field (e.g., Business, Information Technology, Event Operations) required; advanced degree or certifications (e.g., PMP, ITIL) preferred.
• Experience working with diverse teams across multiple organizational boundaries.