Job#: 3025082 Job Description: Title: End User Computing (EUC) Manager
Start Date: 03/23/2026
Length: 6-month contract to full time
Pay Rate: $72-77, based on experience
Location: On-Site, Columbus, OH
Schedule: M-F, 8am - 5pm
Position Summary The End User Computing (EUC) Manager is responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies. This role leads engineering, deployment, and support teams while ensuring employees across the organization receive a secure, reliable, and high-quality computing experience.
The EUC Manager oversees cloud computing, automation, maintenance, operations, product release support, and end-user experience initiatives. This position acts as a technical leader for all Windows, macOS, and iOS device support and is recognized as a subject matter expert for complex enterprise endpoint solutions.
Responsibilities Technology Management - Execute the enterprise EUC strategy aligned with the digital experience roadmap and organizational goals.
- Manage the full lifecycle of desktops, laptops, mobile devices, and virtual endpoints.
- Lead, mentor, and develop EUC engineering, deployment, and support teams.
- Own endpoint management platforms including MDM/MAM, patching, vulnerability management, and software distribution.
- Ensure compliance with security procedures and software licensing.
- Oversee ticketing system performance and customer experience standards.
- Define PC standards, policies, and procedures; recommend technology upgrades.
- Establish and monitor SLAs, KPIs, and continuous improvement initiatives.
- Collaborate with Security, Infrastructure, and Service Desk teams on end-user service delivery.
- Manage budgets, vendors, contracts, and licensing.
- Drive standardization, automation, and operational maturity across all endpoint services.
Staff Management & Development - Partner with IT leadership on performance, training, scheduling, and operational issues.
- Ensure adequate staffing to meet mission objectives.
- Conduct performance appraisals and provide feedback.
- Oversee ongoing team training and skill development.
- Promote teamwork and healthy organizational culture.
- Prepare, manage, and assess budget performance.
- Develop staffing plans and forecast future needs.
- Prioritize work based on resource availability and customer impact.
- Recommend and implement process improvements.
- Maintain quality control for people, processes, and tools.
- Establish departmental policies, procedures, mission, and goals.
- Recruit, hire, onboard, mentor, coach, and conduct disciplinary actions when necessary.
- Set productivity and quality standards; monitor progress.
- Recognize team achievements and lead regular team meetings and reporting.
Project Management - Act as a functional project manager on assigned initiatives.
- Assign resources, develop plans, and ensure milestone completion.
- Support departmental project management methodologies.
- Hold teams accountable to PMO standards.
Other Responsibilities - Respond to work-related communication promptly.
- Lead or participate in committees.
- Maintain ongoing professional development.
- Participate in on-call rotation as needed.
- Perform additional duties as required.
Minimum Required Qualifications - Bachelor's degree or equivalent experience (advanced degree preferred).
- Minimum 5 years of relevant experience required.
- 8-12 years of relevant experience preferred.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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