Managed Services Engineer

Role Descriptions & Responsibilities

We are seeking a Managed Services Engineer to operate, maintain, automate, and continuously improve cloud-based platforms that support enterprise-grade, real-time visualization applications built with Unreal Engine. This role focuses on the reliable operation of cloud infrastructure, Kubernetes-based deployments, CI/CD pipelines, monitoring, incident handling, and managed service delivery. The ideal candidate has strong AWS experience, practical experience with Kubernetes deployments on Amazon EKS, and a good understanding of GitLab-based development and deployment workflows. Experience with Google Cloud Platform / Google Cloud Platform is beneficial, but not required. Will work closely with software developers, Unreal Engine developers, DevOps engineers, and customer-facing teams to ensure stable, secure, scalable, observable, and cost-efficient platform operations.

Qualifications

Operate and maintain cloud-based infrastructure and managed services, primarily on AWS

Deploy, operate, and troubleshoot applications on Kubernetes, especially Amazon EKS

Support Kubernetes deployment workflows, including Helm charts, manifests, configuration management, scaling, and rollout strategies

Maintain and improve GitLab CI/CD pipelines for automated builds, testing, deployments, and release workflows

Operate and support monitoring, logging, and observability solutions, including Grafana, Loki, and Prometheus

Monitor platform health, performance, availability, reliability, and cost efficiency across cloud environments

Support backend services, APIs, session management, authentication, orchestration, and telemetry systems

Deploy and operate GPU/media-focused infrastructure for Unreal Engine visualization, AI inference workloads, and WebRTC-based low-latency streaming

Perform incident analysis, root-cause investigation, and operational troubleshooting

Collaborate with development teams to ensure smooth handover from development into production operations

Implement and maintain secure authentication, authorization, networking, IAM, certificates, and data protection standards

Manage object storage and shared file systems for media-heavy workflows, including images, video, AI content, and Unreal Engine assets

Contribute to automation, documentation, runbooks, deployment standards, and operational best practices

Support zero-downtime deployment strategies, rollback procedures, and release coordination

Participate in on-call or support processes where required

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Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $114000 and $135000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.