Cisco Voice Architect

Role: Senior Cisco Voice Architect
Location: Lansing, MI - Hybrid

The Senior Cisco Voice Architect will design, implement, and support enterprise voice and collaboration solutions across complex Cisco environments. This role will provide technical leadership for voice architecture, modernization, integrations, migrations, and operational improvements while ensuring solutions are secure, scalable, and aligned with business requirements.

Key Responsibilities

• Design and oversee Cisco voice and collaboration architectures, including Cisco Unified Communications Manager, Unity Connection, CUBE, SIP, Webex Calling, and related platforms.
• Lead voice migrations, upgrades, platform consolidations, and transitions between on-premises, cloud, and hybrid environments.
• Develop high-level and low-level designs, architecture standards, implementation plans, and technical documentation.
• Configure and troubleshoot call routing, dial plans, SIP trunks, gateways, voice gateways, session border controllers, and PSTN connectivity.
• Integrate Cisco voice platforms with Microsoft Teams, contact center solutions, collaboration tools, and enterprise applications.
• Analyze voice environments and recommend improvements related to performance, resiliency, security, capacity, and cost.
• Provide technical leadership during implementation, testing, cutover, and post-deployment support.
• Troubleshoot complex voice, signaling, quality, and interoperability issues across LAN, WAN, SD-WAN, and service-provider networks.
• Collaborate with network, security, infrastructure, service desk, application, and business teams to define requirements and deliver solutions.
• Establish monitoring, logging, disaster recovery, high-availability, and business-continuity strategies.
• Mentor engineers and provide technical guidance, standards, and best practices.

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Asher Williams
Desk: 2o1.497.1o1o X:1o5 | Direct: 551.272.o129
asher (at) pullskill dot com