Customer Service- Call Center Mortgage Support
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GDH
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Job Details
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Summary
Role Summary
This position provides high-volume customer service support in a fast-paced call center environment, with a focus on mortgage servicing inquiries. The role is responsible for handling inbound customer calls efficiently and professionally while providing accurate information and a positive customer experience. This is a temporary staffing position with the potential for continued employment based on business needs and performance.
Responsibilities
- Manage and respond to a high volume of inbound customer calls related to mortgage servicing.
- Provide accurate information and assist with resolving customer inquiries while maintaining established quality and service standards.
- Document customer interactions accurately and in accordance with company policies and procedures.
- Collaborate with team members to meet established call center metrics and service-level expectations.
- Follow applicable compliance, privacy, and confidentiality requirements related to mortgage servicing and customer information.
- Support team coverage and operational transitions to help maintain a consistent customer experience.
- Participate in required training to stay current on company procedures, systems, and applicable mortgage servicing standards.
- Assist with additional customer service responsibilities as assigned.
- Maintain professional, respectful, and customer-focused communication during all interactions.
- Contribute to a collaborative team environment focused on service quality, operational goals, and customer satisfaction.
Qualifications
- Previous customer service or call center experience required; mortgage servicing experience is preferred.
- Demonstrated ability to effectively manage a high volume of customer interactions.
- Strong verbal communication, active listening, and problem-solving skills.
- Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
- Ability to meet the position's established start date and training requirements.
- Must be legally authorized to work in the United States.
- Ability to work 100% onsite at the Irving, Texas location.
- Demonstrated dependability, accountability, and ability to meet established performance expectations.
- Ability to work the required call center schedule and accommodate business-related scheduling needs.
- Experience with mortgage servicing processes or related industry knowledge is preferred.
Publishing Pay Range: $18.00-$19.00
This position is based in office and requires employee to work on-site.
- Dice Id: 10112156
- Position Id: 113712
- Posted 2 hours ago
Company Info
GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
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