Title: Help Desk Analyst (Part-Time)
Client: The Enterprise Center
Location: 4548 Market Street, Philadelphia, PA
Note: On-site role for about 15-20 hours a week
Job Description:
IT Infrastructure & Network Operations:
- Review network performance metrics including uptime, latency, and bandwidth utilization.
- Validate SD-WAN, SASE, and Azure ExpressRoute connectivity.
- Review firewall, VPN, and secure access configurations.
- Confirm backup processes are running successfully.
- Check network device health, firmware status, and alerts.
- Identify capacity or infrastructure risks.
Azure Cloud & Identity Management:
- Review Azure resource usage and monthly costs.
- Audit Azure AD / Entra ID users, roles, and group memberships.
- Review MFA and conditional access policies.
- Remove inactive or unnecessary accounts.
- Verify Azure backup, monitoring, and recovery processes.
Cybersecurity & Compliance:
- Review MDR, SOC, and SentinelOne security reports.
- Validate endpoint protection and EDR agent health.
- Review vulnerability scan results and remediation actions.
- Participate in monthly security review meetings with vendors.
- Update security and incident response documentation.
Helpdesk & End-User Support:
- Review helpdesk ticket volume and resolution metrics.
- Resolve or escalate open support tickets.
- Identify recurring user issues and implement preventative fixes.
- Update end-user documentation and FAQs.
- Perform device health checks on supported equipment.
Building Systems, Security & BAS:
- Verify access control, CCTV, and BAS system functionality.
- Review system logs and alerts for anomalies.
- Confirm network connectivity for building systems.
- Coordinate vendor maintenance or repairs as needed.
- Ensure access permissions reflect current staffing and tenant needs.
Vendor & Service Provider Management:
- Conduct monthly vendor service reviews.
- Review SLA performance and outage reports.
- Validate vendor invoices against contracts.
- Track and resolve outstanding vendor issues.
- Plan upcoming upgrades or maintenance windows.
Documentation & Asset Management:
- Update network diagrams and system documentation.
- Review IT and building system asset inventories.
- Verify software and licensing compliance.
- Document system changes and incidents.
Reporting & Executive Communication:
- Prepare monthly IT operations summary for the EVP.
- Report on uptime, incidents, helpdesk trends, and system risks.
- Highlight budget impacts and upcoming priorities.
Planning & Continuous Improvement:
- Identify infrastructure and security improvements.
- Review lifecycle planning for IT and building systems.
- Evaluate smart building and automation opportunities.
- Define priorities for the upcoming month.
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