IT Routing & Scheduling TechnicianPosition OverviewAn IT Routing & Scheduling Technician is needed to support a busy field services team by coordinating equipment installations and break/fix appointments. This role involves working extensively within an IT service management system, creating and updating tickets, and communicating with end users to schedule and confirm service appointments. Strong organization, communication, and customer service skills are essential.
Key Responsibilities- Coordinate installation and repair appointments for field service technicians.
- Create, update, and manage tickets within an IT service management platform.
- Communicate with customers via email, messaging tools, and phone to schedule and confirm service needs.
- Provide excellent customer service and maintain a professional, friendly demeanor.
- Work closely with field technicians to ensure accurate routing and scheduling.
- Maintain detailed documentation and follow established processes.
- Support general help desk and service desk functions as needed.
- Perform additional duties as assigned.
Required Skills- Strong customer service and communication abilities.
- Experience with help desk or service desk environments.
- Basic troubleshooting or technical support familiarity.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Comfort working with Windows-based systems and common office applications.
Preferred Skills- Experience with ticketing systems or IT service management tools.
- Familiarity with desktop support or hardware deployment environments.
Additional Attributes- Excellent documentation habits.
- Team-oriented with a positive, outgoing personality.
- Reliable, professional, and able to work independently.
Experience LevelEntry Level
Job Type & LocationThis is a Contract position based out of Frankfort, KY.
Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Frankfort,KY.
Application DeadlineThis position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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