Incident/Problem Manager - Chicago

Job#: 3020934

Job Description:

Job Role: Application Architect III

Contract Duration: 12 Months Contract Role

Location: Chicago, IL

This is a critical Global Markets role in supporting Front office FICC Mortgages business, requiring a motivated and flexible individual to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.

Responsibilities include:

Application support and problem diagnosis skills - ability to jump in and investigate issues, resolve problems, and communicate status

Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

Develop support tooling and automation using Python and Javascript

Respond to and resolve feed support issues for Autosys and Python based batches

Manage alerts and monitoring of critical trading system environments using ITRS.

Incident management - provide timely and accurate user notifications as well as management escalations when needed.

Documentation and knowledge management.

Follow up and coordinate resolutions with various development teams.

Assist with metrics reporting for Python based systems and Java applications

Coordinate and perform Business Continuity testing and related paperwork.

Organize and run meetings independently for issue resolution.

Identify scope for automation to reduce manual, repeating tasks

Python, Quartz, Unix/Linux, SQL, shell scripting

knowledge of FI Derivatives Bonds, MTGE Loans, ITRS Geneos, Splunk, Ansible, Dynatrace, FIX Connectivity

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.