Our direct client is looking for a Senior Service Now Leader for a Hybrid (3 days/week onsite) Contract in Newark, NJ.
J0B DESCRIPTION:
- Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery—aligning technology,processes, and teams for measurable business outcomes.
- We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform.
- This role is ideal for a highly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives, ITIL processes, and organizational best practices.
- The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows.
Key Responsibilities:
Platform Architecture &Administration:
- Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
- Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
- Oversee platform governance, enforce standards, and lead platform roadmap discussions.
Custom Development &Automation:
- Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
- Develop high?quality, scalable scripts using JavaScript and Glide APIs.
- Extend platform capabilities through Integration Hub and scripted REST/SOAP APIs.
Integrations & Data Exchange:
- Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
- Support integrations with device?management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).
CMDB, Discovery & Asset Management:
- Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
- Maintain and tune Discovery schedules, probes, patterns, and classification logic.
- Support SAM/HAM processes, job runs, and data quality initiatives.
Platform Security &Compliance:
- Implement and maintain RBAC, access controls, audit logging, and platform security standards.
- Ensure compliance with organizational and regulatory requirements.
Upgrades, Reliability &Observability:
- Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
- Maintain Performance Analytics indicators, collections, and dashboards.
- Monitor platform health and proactively resolve performance issues.
Documentation, Enablement& Leadership:
- Produce technical design documents, runbooks, and admin/user guides.
- Mentor junior team members and provide SME?level guidance to project and operations teams.
- Conduct training sessions for engineers, Service Desk, and business stakeholders.
Preferred Qualifications:
- ServiceNow CSA plus one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Experience with:
- Service Operations Workspace
- CMDB/Discovery/Service Mapping
- Performance Analytics
- SAM/HAM job configuration and optimization
- Intune or Workspace ONE integrations
- Familiarity with Agile/Scrum methodologies and CI/CD for ServiceNow.
- Experience in complex, distributed, or public?sector environments.
Soft Skills:
- Exceptional communication and presentation skills.
- Ability to partner effectively with business leaders, engineers, and vendors.
- Strong organization and prioritization skills; capable of managing multiple initiatives simultaneously.
SKILL MATRIX:
- Hands on ServiceNow development and administration experience. - Required
- Expert knowledge of ITIL based ITSM processes - Required
- Advanced proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio - Required
- Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs - Required
- Proven experience leading platform level initiatives and technical decision making - Required
- Excellent analytical, debugging, and problem solving skills - Required
Question 1: Where does your candidate currently reside (City & State)?
Question 2: If your candidate resides more than 1 hour from the Client site, will your candidate relocate for the position?
Question 3: Is your candidate available to work a hybrid schedule, 3 days onsite in Newark, NJ?
Location: Hybrid (3 days/week onsite), Newark, NJ.
Type: Contract
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