Job Title: Computer Operations Sr Associate I
Shift: 11:30 PM 7:30 AM CST (Night Shift)
Preferred Work Locations (in order): Alpharetta, GA/ Berkeley Heights, NJ/Frisco, TX / Omaha, NE
Job Description
A Computer Operator will consistently monitor all online and batch job streams running on multiple mainframes, ensuring all are advancing as expected and meeting client SLAs.
Key Responsibilities:
Monitor online and batch job streams on multiple mainframes
Identify issues and notify the Supervisor or Lead Operator for timely correction
Initiate trouble tickets and assign them to the appropriate teams
Communicate consistently with team members throughout the shift
Multitask across multiple screens, applications, and tools
Support critical FinTech Core Banking Operations processes that update thousands of customer accounts and generate essential downstream deliverables
Basic Qualifications:
Strong computer skills
Good oral and written communication
Basic math skills
High attentiveness (3rd shift role)
May require weekend rotation after training
Preferred Skills:
High school diploma or equivalent
Unisys and/or IBM Operator experience
Very strong computer skills