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IT Help Desk

Columbus, OH, US • Posted 5 hours ago • Updated 5 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

6 Months

On-site

Depends on Experience

Fitment

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Job Details

Skills

IT HELP DESK
EXCELLENT TECHNICAL TROUBLESHOOTING
PROBLEM SOLVING
EXCELLENT CUSTOMER SERVICE
MANAGING AN ACTIVE TICKET QUEUE
USE OF TICKETING SYSTEM
ENTERPRISE-LEVEL EXPERIENCE INSTALLING
IMAGING
DEPLOYING
SUPPORTING MS WINDOWS DEVICES
MS WINDOWS ACTIVE DIRECTORY
MS 365

Summary

IT Help Desk
Onsite

Description:
DSI is searching for an IT Help Desk resource whose primary responsibilities and activities include incident and request management and project support.

Responsibilities:

Answers support calls on service desk rotation, creates tickets, analyzes and resolves customer technical issues by phone, email, remote access software or by travel to various local locations including schools
Provides support for escalated issues; provides operational and user support; facilitates vendor support
Supports customers in multiple technology areas including operating systems (Primarily MS Windows), hardware, software applications and network; images and deploys customer devices
Supports audio-visual equipment and presentations in conference facilities
Creates or supports user procedures and training materials
Leads or participates in IT projects utilizing IT project management process
Supports IT inventory management process
Maintains security and confidentiality of all protected health and personal information encountered during performance of essential functions
Continuously looks for process and quality improvement; investigates, recommends and helps to implement new technologies
Performs these and other related duties as assigned by IT Management

Requirements:

Excellent technical troubleshooting, problem resolution – (Service desk level 1-2 +)
Excellent customer service skills
Successful and recent IT Service Desk experience, managing an active ticket queue and use of ticketing system
Able to provide a wide range of direct technical support to staff across various departments with minimal ramp-up and training
Able to support or lead lifecycle replacements and other service desk related projects
Strong skills and proven enterprise-level experience installing, configuring, upgrading, troubleshooting and supporting users in multiple operating systems, hardware and software - using remote tools and in-person support
Experience imaging, deploying and supporting MS Windows devices
Experience supporting current MS Windows operating systems
Support-level experience with MS Windows Active Directory
Experience supporting MS 365 including Teams, Office, and OneDrive
Experience configuring and supporting peripherals including network printers
Experience with wired/wireless networks
Experience supporting end-user security software, password management
College degree or equivalent in related field of study
Able to work at various locations in the ColumbFranklin County area as assigned; able to carry and install equipment. Completion of drug screening and background checks by contracting company are required.

Preferred Qualifications:

Experience providing direct technology support to staff in an education environment
Experience supporting enterprise audio-visual facilities and virtual meeting software

About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118349
Position Id: 26-00698
Posted 5 hours ago

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