Senior ServiceNow APM / CMDB Analyst - Remote/Hybrid

Aptask Global Workforce (AGW) is seeking a Senior ServiceNow APM / CMDB Analyst for a Remote/Hybrid position with a Major Utility Company located in Columbus, OH. This is a 6 month contract opportunity.

This senior analyst role is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform. This position plays a critical part in advancing our client's enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data. The analyst will partner with the CMDB Practice Owner, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data-driven decision-making for application lifecycle management, risk reduction, and technology investment alignment.

Key Responsibilities:

• Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
• Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
• Drive adoption of APM capabilities across IT and business domains
• Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
• Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
• Enable decision-making for application investment, sustainment, modernization, or decommissioning
• Establish and enforce standards for application and CMDB data quality, completeness, and integrity
• Perform ongoing data validation, certification, and reconciliation activities
• Identify and remediate data quality issues, including duplicate or incomplete records
• Design, configure, and maintain APM and CMDB data models, relationships, and workflows
• Support integrations and automated data ingestion across systems
• Implement and maintain appropriate access controls for application and CMDB data
• Support application classification efforts, including criticality, risk, and data sensitivity
• Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
• Define and monitor KPIs for application portfolio health, data quality, and business value
• Develop dashboards and reports providing visibility into application cost, risk, and performance
• Identify opportunities to improve APM processes, automation, and reporting capabilities

Requirements:

• Hands-on experience with ServiceNow Application Portfolio Management (APM) module
• Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
• Experience with application lifecycle management and portfolio rationalization
• Familiarity with integrations, APIs, and data automation within ServiceNow
• Experience supporting governance forums and compliance/audit activities
• Strong understanding of user needs to deliver value-driven solutions
• Ensures accuracy, governance, and standardization for data and processes
• Ability to work effectively across IT, Cybersecurity, and Business teams
• Leverages data to drive decisions and continuous improvement
• Excellent communication skills to tailor messaging to executives, technical teams, and stakeholders

Pay range: up to $70.00 per hour

Only candidates available and ready to work directly as Aptask Global Workforce (AGW) employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Aptask Global Workforce (AGW)

ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website

ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.