Process Improvement Manager 3 / Business Process

Due Date: 02/26/2026

Here is a new opportunity in DIR TX (26R0011893) - Process Improvement Manager 3

Note: The attached forms are mandatory to submit a candidate.

Department: Texas Department of Public Safety

Location: 5805 N Lamar Blvd, Bldg G, Austin, Texas 78753

Hybrid - On Site and Telework

No of Positions: 01

Submission Limit: 01

Duration: 2000 Hours

Job Description:

Texas Department of Public Safety requires the services of 1 Process Improvement Manager 3, hereafter referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Texas Department of Public Safety.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Department of Public Safety and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Public Safety will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

TXDPS is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.

The contractor will be responsible for:

- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.

- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.

- Conducting an end-to-end review of selected business processes across designated departments or functional areas.

- Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.

- Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.

- Designing optimized "To-Be" workflows and transition plans.

- Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.

- Establishing metrics to track improvements and ROI.

- Facilitating working sessions, process mapping workshops, and training as needed.

- Collaborating with IT and operations teams to align process improvement plans with system capabilities.

- Supporting the development of implementation roadmaps and change management strategies.

II. CANDIDATE SKILLS AND QUALIFICATIONS