Program/Product Manager
Location: Mostly remote
With tentative travel in NYC 330 Hudson Office or Wilmington DE
Travel Reimbursed
· Integrate with an existing co-brand credit card servicing team to define and write functional & non-functional requirements for new features in JIRA & Confluence
· Partner with cross-functional stakeholders from design/data/business/engineering/architecture to identify dependencies as well as drive prioritization and backlog execution
· Collaborate with their counterparts to collect bi-weekly status reports across all initiatives for the pod and share the same with the program
· Collaborate with the program team to identify risks, blockers, and open items and pathways to close the same
· Driven, comfortable with charting a path when facing ambiguous situations
· Attention to detail and quality of work; collaborative attitude with team members
· Industry experience within Banking
· Ideal candidate would have experience in the Card space or Co-Branded Cards space
· Experience with back-end/APIs or experience in working with products where they collaborated with tech / data teams on building products that had a back-end component and integrations
Product Management Experience:
Requirements gathering & definition
· Writing Requirements in JIRA
· Cross-functional collaboration skills with design/data/business/tech
· Experience identifying and resolving risks/blockers
· Excellent communication and organization skills, brings structure to ambiguity
· Experience working in a scaled Agile product delivery environment and launching market-facing/customer-facing products / releases
Additional job requirements:
o Strong analytical skills
o High-level understanding of AWS, APIs, Dbase and KAFKA
o Ability to derive servicing business requirements and align them to architectural solutions
o Understand user journeys, personas, scenarios and customer outcomes across this matrix to derive acceptance criteria and test cases for each Servicing experience we are building
o Jira usage skills to create usable Epics & stories for engineers
o Partner with UAT testing support teams for test data setup and coordinate integration testing for internal E2E
o Provide status updates and identify watch items/risks/path to green
o Lead X-product calls and document key discussion points, decisions, pending open decisions, any takeaways
o Adoption of AI tools to automate Epics * stories
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