Learning and Development Assistant

Training Program Assistant provides essential day-to-day support for learners, instructors, and the Learning & Development team. This role ensures smooth opera on of the Learning Management System (LMS) and Competency Management System (CMS), supports content management, and helps maintain a high-quality learning experience across the organization. The successful candidate will: be passionate about helping people learn and grow; set high standards of performance for themselves and others; be professional in written, verbal, and personal actions in any situation; seek new knowledge and experiences; have an analytical mindset that can utilize factual data to develop creative and business-oriented solutions; be self- aware and adjust accordingly to different environments and audiences.
Assess current systems, processes, or programs to identify gaps, inefficiencies, or compliance issues.
Serve as the first point of contact for learner and instructor inquiries.
Troubleshoot access issues, course enrollment problems, and system errors.
Manage and resolve help desk tickets related to the LMS and CMS.
Upload, organize, and maintain digital learning content (e.g., SCORM, xAPI, videos, PDFs).
Collaborate with instructional designers and eLearning developers to support course deployment.
Support the configuration on and maintenance of the Competency Management System.
Assist in mapping learning ac vi es to competency frameworks and job roles.
Test new courses, features, and LMS/CMS updates before deployment.
Verify functionality across browsers, devices, and user roles.
Report bugs and usability issues to the LMS/CMS administrator or vendor.
Generate and distribute reports on course completion, compliance, learner engagement, and system usage.
Support competency tracking and reporting to ensure alignment with organizational goals.
Assist in identifying skill gaps and training needs based on CMS data. Job Requirements:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); advanced comfort with PowerPoint and Publisher.
Familiarity with help desk cke ng systems (e.g., ServiceNow, Zendesk).
Familiarity with project management tools (e.g., MS Project, Asana, Smartsheet).
Knowledge of process mapping and design tools (e.g., Visio, Lucidchart, Adobe XD, Figma).
Ability to generate, interpret, and present training reports and dashboards.
Outstanding verbal and written communication on skills, with the ability to present, facilitate, and clarify complex information on effectively.
Strong interpersonal and relationship-building skills to work effectively across departments and with all levels of employees, customers, and third par es.
Customer-focused mindset with a proactive approach to problem-solving and support.
Strong organizational skills with the ability to manage multiple priori es, meet me sensi ve deadlines, and maintain professionalism under pressure.
High attention on to detail and commitment to quality in all deliverables.
Excellent problem-solving and critical thinking abilities.
Ability to take ownership of training initiatives from concept to completion, including reporting and evaluation.
Ability to maintain confidentially and handle sensitive or proprietary information appropriately.
High level of energy, flexibility, and initiative; able to work independently and collaborate in a fast-paced environment.
Comfortable working with minimal supervision and adapting to evolving priori es.