Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Consumer Banking Sales Incentive & Growth, you will play a key role in driving the development and continuous improvement of our branch sales incentive products. You will use user research, customer feedback, and data analysis to identify opportunities, solve problems, and deliver high-quality solutions. You will work closely with cross-functional teams-including business, technology, and product partners-to shape the future of our products and ensure ongoing success.
Job responsibilities - Partner with the Product Manager to identify new product opportunities based on customer needs, user research, and market discovery.
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Conduct detailed business analysis and research for issues, changes, and new functionality related to branch sales incentive processes
- Document workflows, technical processes, and create mock-ups to support product understanding and development
- Participate in and execute User Acceptance Testing (UAT), including basic UAT planning
- Lead occasional special initiatives or new practices for the product team and provide product analyst support across various product areas
Required qualifications, capabilities, and skills - 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proficient with MS Office tools (Excel, PowerPoint, PDFs)
- Ability to develop testing personas and use cases
- Prior experience partnering with technology teams
- Controls mindset and proactive issues management, including health checks, triage, and root cause analysis
- Self-starter with strong prioritization and strategic thinking skills
- Experience in change management and strong relationship management
- Highly adaptable to change and comfortable in a fast-paced, high-demand environment
Preferred qualifications, capabilities, and skills - Exposure to AI concepts and regular use of LLM tools
- Experience with branch or Chase operations/banking products
- SQL data query skills
- Knowledge of Chase Wealth Management investment products
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Never miss an opportunity! Create an alert based on the job you applied for.
