Application Service Delivery Manager
iTech US, Inc.
Dice Job Match Score™
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Job Details
Skills
- SLA
- Service Delivery
- Stakeholder Management
- Decision-making
- Microsoft SSIS
- SAP
- ServiceNow
- Reporting
- MTTR
- CMDB
- ITIL
- Major Incident Management
- KPI
Summary
Role: Application Service Delivery Manager (Web, Integration & SAP Applications)
Location: Culver City, California
Duration of contract: Long Term contract
Employment type: W2
Job Summary
We are seeking an experienced Application Service Delivery Manager to lead end-to-end service delivery across critical enterprise applications including Web Platforms, Integration Services, SAP landscapes, APIs, and business-critical digital services. The ideal candidate must demonstrate strong operational decision-making, stakeholder management, incident governance, service improvement, and ServiceNow expertise. This role requires someone who can challenge assumptions, evaluate business impact, drive prioritization, and make informed decisions during high-pressure situations rather than relying solely on process theory.
Must be able to explain MTTR calculation, SLA definitions, SLA breach prevention, incident prioritization models and ServiceNow reporting framework.
- Dice Id: 80181903
- Position Id: 9003042
- Posted 16 hours ago
Company Info
iTechGRC enables businesses to collect and integrate risk, compliance, audit, and third-party vendor data across the organizational silos to derive actionable business intelligence. We are a part of iTechUS, Inc, which has been there for over 20 years and is a leading business growth solutions provider. The team has transformed over 500 companies in every industry, focusing on performance, reliability, security, flexibility, and cost-efficiency.
We established iTechGRC to provide and implement the next generation of integrated risk management solutions that utilize the latest technology to help you achieve risk and compliance objectives. Guided by the vision of our Chairman and Chief Executive Officer, Kishore Khandavalli, we go beyond standard checklist activities and instead employ a targeted and tailored approach for the unique GRC needs of each customer.
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