Desktop Support Specialist, Lead

Desktop Support Specialist, Lead

City: West Lafayette

Job Description:

Job Summary

Purdue IT | West Lafayette, Indiana

Purdue IT is seeking a Lead Desktop Support Specialist to provide hands-on technical support and coordination for faculty and staff. This role is a great opportunity for an experienced IT professional who enjoys solving problems, supporting people, and helping technology enable teaching, research, and day-to-day university operations.

In this role, you will coordinate and deliver desktop support services, including the installation, upgrade, troubleshooting, and ongoing support of hardware, software, peripheral devices, and other technologies. You will also help identify and implement new uses of technology that enhance academic, instructional, and research activities. Working alongside a collaborative team of IT professionals, you will serve as a trusted technical resource for faculty and staff while helping ensure reliable, responsive, and effective technology services.

Join Purdue IT and put your technical expertise to work in an environment where your support directly contributes to the success of Purdue's faculty, staff, students, teaching, and research.

What We're Looking For

Education and Experience Required:

• Associate degree in Computer Science, Computer Technology OR a related field of study
• Two (2) years of IT desktop support or related IT experience
• Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
• In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate's degree + 4 years of experience; HS/HSE+ 6 years of experience)

Skills Required:

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
• Knowledge of:
  • personal computer, network, server and office productivity technologies
  • computer networking concepts including IP networking and firewalls
• Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
• Capable of providing quality end-user support and training with patience and consideration of others
• Clear and effective verbal and written communications skills. Good interpersonal skills
• Demonstrated ability to troubleshoot hardware and software problems on desktops
• Ability to:
  • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
  • complete projects within deadlines
  • lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

• Basic understanding of Microsoft Active Directory management including group policy
• Ability to navigate collections and packages via SCCM
• Previous academic support is strongly preferred
• Knowledge of:
  • workstation/user administration within a LAN environment
  • web design and maintenance desirable
  • multiple operating systems

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days - Summary of Benefits for Administrative and Operational Support, Police, Fire and Skilled Trades - Human Resources - Purdue University

Career Stream

Administrative and Operational Support 4

• Pay Band S055
• Job Code #20003372

Career path maker: ;br>
Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.