Senior Program Manager-Enterprise IDR & Customer 360 Transformation

Role Overview :
Factspan Inc is seeking a seasoned Program Manager – Enterprise Identity Resolution & Customer 360 Transformation to lead large-scale enterprise modernization programs focused on Customer Identity Resolution (IDR), CDP transformation, enterprise customer data migration and Customer 360 enablement. 
The ideal candidate must have proven experience driving: 
● Large-scale IDR implementations 
● Enterprise CDP transformations 
● Customer identity graph programs 
● Multi-vendor enterprise migrations 
● $10M+ transformation programs 
● Cross-functional enterprise delivery across Martech, Data Engineering, Analytics, and Customer platforms 

This role requires strong leadership across enterprise governance, delivery execution, stakeholder management, risk mitigation, and large-scale coordination across business and technology organizations. 

Key Responsibilities 

Program Leadership & Transformation Delivery:
● Lead enterprise-scale IDR and Customer 360 transformation programs 
● Drive multi-year enterprise migration initiatives involving customer identity modernization 
● Manage end-to-end delivery across Identity Resolution, Data Foundation, Martech, Analytics, and Consumer workstreams 
● Build integrated program plans covering discovery, architecture, engineering, validation, cutover, and hypercare 
● Drive enterprise-wide coordination for migration from legacy identity ecosystems to modern CDP platforms 

Identity Resolution & CDP Governance 
● Lead governance for deterministic and probabilistic identity graph implementations 
● Coordinate customer identity graph validation, tuning, and certification activities 
● Manage dependencies across customer profile stitching, identity rules, customer linkage, and downstream integrations 
● Ensure alignment between enterprise data architecture, customer data governance, and Martech platforms 
● Drive customer identity quality, validation, and bias measurement governance 

Cross-Functional Stakeholder Management 
● Partner with enterprise architecture, Martech, Data Engineering, Analytics, Product, and Operations leadership 
● Lead executive steering committees, PMO reviews, dependency governance, and delivery reviews 
● Serve as the single point of accountability for enterprise delivery alignment 
● Coordinate across onsite, offshore, vendor, and platform teams including CDP vendors and system integrators 

Risk, Cutover & Operational Readiness 
● Manage enterprise delivery risks, dependency blockers, and cutover readiness 
● Lead migration planning, consumer onboarding, and rollout governance 
● Ensure structured validation, UAT coordination, production readiness, and hypercare execution 
● Align delivery milestones with retail business calendars, campaign cycles, and peak season readiness 

Tracking, Reporting & Financial Governance 
● Drive executive reporting, milestone tracking, dependency dashboards, and risk registers 
● Partner with PMO and Finance teams for budgeting, forecasts, and vendor governance 
● Manage large-scale program financials, delivery forecasts, and resource planning for $10M+ programs 

Required Skills & Experience :

Core Program Management 
● 12+ years of enterprise program management experience 
● Proven experience managing $10M+ enterprise transformation programs 
● Strong experience leading multi-pod, multi-vendor delivery organizations 
● Expertise in enterprise governance, PMO management, and executive communication 

Identity Resolution & Customer Data Expertise 
● Strong experience with enterprise Identity Resolution (IDR) programs 
● Experience implementing large-scale Customer 360 solutions 
● Deep understanding of deterministic and probabilistic identity graphs 
● Experience with Customer Data Platforms (CDP) 

Preferred CDP exposure: 
● Amperity 
● Adobe RT-CDP 
● Salesforce CDP 
● Treasure Data 
● Segment 

Retail & Martech Expertise 
● Retail or e-commerce enterprise experience 
● Understanding of customer engagement ecosystems and Martech platforms 
● Familiarity with personalization, customer analytics, loyalty, and omnichannel customer journeys 
● Experience supporting customer data migrations and enterprise customer platforms 

Technical Understanding 

Strong understanding of: 
Customer identity graphs 
Data foundations 
Enterprise data pipelines 
API integrations 
Batch and event-driven architectures 
Customer profile ingestion and stitching 

Familiarity with: 
Google Cloud Platform ecosystem 
BigQuery 
Airflow/Composer 
Dataflow 
SQL 
Jira & Confluence