Description Position Overview
We are seeking a Network Support Technician to join a growing IT team supporting multiple manufacturing and business locations. This position offers a unique opportunity for someone looking to grow from a strong desktop support foundation into advanced networking and infrastructure responsibilities.
The role will begin with a heavier focus on end-user support and hands-on technical deployments, allowing the candidate to learn the environment, systems, and business operations before taking on increased networking responsibilities.
This is an ideal opportunity for an IT professional with strong troubleshooting skills, a desire to expand networking knowledge, and an interest in supporting technology within a manufacturing environment.
What You'll Be Doing
End User Support (65%)
- Provide Tier II desktop and field support for users across multiple locations
- Troubleshoot PCs, laptops, printers, peripherals, and mobile devices
- Deploy, configure, image, and replace workstations
- Support Microsoft 365 applications and user accounts
- Respond to dispatched field support requests
- Assist users in warehouse, manufacturing, and office environments
- Work directly alongside the Help Desk and Level II Support teams to learn the environment and processes
Network Support (35%)
- Assist with network troubleshooting and infrastructure projects
- Support switches, firewalls, wireless access points, and routing equipment
- Participate in network upgrades and refresh initiatives
- Troubleshoot:
- TCP/IP
- DNS
- DHCP
- VLANs
- Gain exposure to:
- BGP Routing
- Cisco Meraki
- Palo Alto Firewalls
- Eventually support remote sites independently after completing training and onboarding
Requirements - 2+ years of IT experience (Desktop Support, Field Support, Help Desk, or Technical Support)
- Strong troubleshooting and customer service skills
- Experience supporting:
- Windows 10/11
- Active Directory
- Microsoft 365
- Printers
- End-user hardware/software
- Ability to work independently in the field
- Excellent communication skills
- Strong desire to learn networking technologies
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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