Description We are seeking a
Director of Lifecycle Management to build and lead a
Lifecycle Management as a Service practice within a managed services provider environment. This role is responsible for creating and scaling a client-facing service offering that spans the full technology asset lifecycle, including planning, procurement, deployment, refresh, recovery, and disposition. This is not a traditional endpoint management role; it is a strategic leadership position focused on service design, operational excellence, vendor partnerships, and revenue growth.
Responsibilities
- Build, launch, and scale a lifecycle management service offering for MSP clients
- Define service strategy, operating model, processes, and success metrics
- Develop standardized programs for device planning, procurement, deployment, asset tracking, refresh, and retirement
- Partner with sales and solutions teams to support go-to-market strategy and client adoption
- Establish and manage vendor, distributor, logistics, and disposal partnerships
- Oversee service delivery performance, reporting, financial results, and continuous improvement
- Collaborate across operations, engineering, procurement, and client success teams
- Serve as a subject matter expert and strategic advisor for clients and internal stakeholders
- Lead and develop team members supporting lifecycle operations and program execution
Requirements Qualifications
- 8+ years of experience in IT lifecycle management, managed services, endpoint operations, IT asset management, or related areas
- Experience building or leading a client-facing managed service, practice, or operational function
- Strong understanding of end-to-end device lifecycle services, including sourcing, deployment, refresh, recovery, and disposition
- Proven ability to create scalable processes, service offerings, and operational frameworks
- Strong business acumen with experience in pricing, profitability, vendor management, and service growth
- Experience working in an MSP, VAR, OEM, distributor, or similar technology services environment preferred
- Excellent leadership, communication, and cross-functional collaboration skills
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