Senior Business Analyst CRM & Public Sector
Software People, Inc.
Dice Job Match Score™
🤯 Applying directly to the forehead...
Job Details
Skills
- CRM
Summary
Phone/Skype Hire. Onsite from Day 1 / Hybrid. Local preferred.
Location: Austin, Texas / Remote
Duration: 6+ months
Need 3-page resumes. Must have current LinkedIn profile. Please complete the enclosed documentation in its entirety and always get RTR physically signed.
Responsibilities
This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation.
Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
- Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
- Requirements Writing & Visual Output: Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups. Uses standard templates and clear, concise natural language.
- BA Best Practices & Mentorship: Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities.
- Using TEA Tools Effectively: Utilizes TEA tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status.
- CRM Project Support: Provides dedicated support for the implementation of the agency's CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.
Skills Needed
| Years | Required/Preferred | Experience |
| 8 | Required | Experience eliciting requirements from interviews with customers and creating well-written system requirements. |
| 8 | Required | Experience with software development life cycles (SDLCs). |
| 8 | Required | Business process re-engineering and software process flow improvement experience. |
| 8 | Required | Experience developing user stories and use cases that conform to business analysis best practices. |
| 8 | Required | Experience designing mockups and/or wireframes that conform to UX best practices. |
| 8 | Required | Demonstrated strong communication, facilitation, writing, and organizational skills. |
| 5 | Required | Documented work experience with the issue tracking software "Atlassian Jira". |
| 3 | Required | Documented CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs. |
| 3 | Required | Documented work experience with the requirements management software "Modern Requirements" |
| 3 | Required | Documented experience working with TEA or any federal, state, or local government agency. |
| 3 | Preferred | Demonstrated experience administering, managing, and supporting help desk ticketing systems. |
| 3 | Preferred | Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms |
| 1 | Preferred | Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master). |
- Dice Id: 10123198
- Position Id: 2026-3697
- Posted 7 hours ago
Company Info
About Software People, Inc.
|
Software People Inc. was founded in 1998 as software solution provider with a vision of providing a one stop shop to our client for all of their software needs. Since the inception we have attracted the best and brightest IT professionals to support our vision and have developed into business and technology consulting firm specializing in design, development, and delivery of end-to-end ERP solutions for Enterprise Systems, Internet Applications, Web Services and Data Warehousing/ Business Intelligence. We have focused in the area of providing top notch IT consultants for our clients needs. Whether it temporary or permanent, fixed cost or time and material based, on site or off site, we have got them all. At the same time we have forged partnerships to provide complete IT solutions in the areas of ERP implementations and Business Process Outsourcing. Our staffing and consulting solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. Since our inception, we have been working with companies small and large to deploy information technology in various parts of their businesses. Over this period, we developed a keen understanding of what our customers expect of us, and how well we can deliver results for them.
|
|
 |
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs