PharmaSuite Engineer, Technical Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Consultant Engineer provides advanced technical and functional support for Rockwell Automation's FactoryTalk Information Software portfolio, with a primary focus on Life Sciences solutions such as PharmaSuite. You will help customers maintain validated manufacturing systems by resolving complex application, platform, and product-related issues. You will work with cutting-edge MES technologies within regulated industries and contribute to the success of mission-critical customer operations. You will report to the Senior Manager, Global Application Support and have a hybrid schedule working in Mayfield Heights, OH or Milwaukee, WI.

Your Responsibilities:

• Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
• Resolve complex application, integration, infrastructure, and performance issues.
• Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
• Analyze system behavior across MES, ERP, databases, servers, and network layers.
• Provide after-hours and weekend support which may be required on a rotational basis to support 24x7 customers.

The Essentials - You Will Have:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 8+ years of experience in industrial automation, MES, or process systems engineering.
• Installation, configuration, and administration experience with:
  • Linux and Windows Server environments
  • Microsoft SQL Server, Oracle RDBMS
  • Web-based applications and relational databases
  • Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ)
  • Containerized platforms (Docker, Kubernetes, Helm)
• Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
• Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
• Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at ;/li>

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 .

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.