Data Operations Lead

·         Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting.

·         Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs.

·         Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases.

·         Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination.

·         Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation.

·         Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability.

·         Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks).

·         Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support.

·         Ensure adherence to security, access, and change management practices in partnership with IT and Security.

·         Operational leadership mindset with strong ownership and accountability.

·         Ability to translate ambiguous issues into structured triage and action plans under pressure.

·         Strong stakeholder communication: clear status, risks, and decisions across technical and business audiences.

·         Continuous improvement orientation (automation-first, measurable SLAs, reduced toil).

·         Proven ability to lead distributed teams and vendors to outcomes.

·         8–12+ years of experience supporting enterprise data platforms in production (data lake/warehouse, ETL/ELT, MDM).

·         4+ years leading operations/support teams or acting as a platform owner in a complex environment.

·         Working knowledge of cloud data ecosystems (AWS preferred), job orchestration, and monitoring/alerting practices.

·         Strong SQL and data troubleshooting skills; understanding of data quality dimensions and controls.

·         Experience with ticketing/ITSM processes (incident/problem/change) and establishing SLAs.

·         Preferred: experience supporting MDM tools (e.g., Stibo or similar) and/or ERP migration programs.