Our client is seeking an experienced and strategic Application Support Manager to lead a rapidly expanding team supporting key enterprise applications across the organization. This leader will drive operational excellence, standardize processes, manage vendors, and collaborate closely with business stakeholders to ensure systems scale with organizational growth.
This is a
contract-to-hire role created due to
team expansion and organizational restructuring to support future scalability.
Role OverviewThe Application Support Manager will oversee the support and optimization of major enterprise applications including Salesforce, ServiceNow, ERP systems, and financial/risk platforms. This role involves supervising a team of Business Systems Analysts, managing vendor relationships, enhancing internal processes, and ensuring a high level of internal customer service across the organization.
The manager will lead incident resolution, enforce standards, and help scale operations to meet the company's rapid growth, while maintaining alignment with ITIL-driven best practices.
Key Responsibilities- Manage, mentor, and develop BSAs and SMEs
- Lead hiring, onboarding, performance reviews, and career development
- Create and maintain SOPs, playbooks, and support documentation
- Oversee Tier 1 & Tier 2 support escalation processes
- Ensure timely incident resolution and superior internal customer service
- Standardize workflows across enterprise applications for better scalability
- Maintain and manage vendor relationships, contract reviews, and satisfaction metrics
- Work as liaison between IT and business units
- Identify and implement process improvements across systems
- Lead and deliver continuous improvement projects
- Improve application performance and support processes
- Prepare for future growth by defining a structure with supervisors under the manager
- Enforce adherence to security policies and ITIL-aligned processes
- Track SLAs, KPIs, and support performance metrics
- Ensure application lifecycle management aligns with organizational goals
Qualifications- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years in application support or IT operations
- 5+ years in a leadership or managerial role
- Experience with ERP, CRM, ITSM platforms (Salesforce, ServiceNow, Viewpoint, Acumatica)
- ITIL exposure (certification preferred, not required)
- Experience managing support teams in enterprise-level environments
Employee Value Proposition (EVP)- Opportunity to build and lead a strategic, high-impact team
- Influence enterprise-wide application strategy
- Competitive compensation and industry-leading benefits
- Culture centered on growth, collaboration, and exceptional internal service
- Direct impact on scaling enterprise systems during a period of rapid expansion
Work Environment- Hybrid: 3 days onsite in Menasha, WI
- Fast-paced, growth-oriented, and collaborative
- Emphasis on adaptability, innovation, and customer-first service
Job Type & LocationThis is a Contract position based out of Menasha, WI.
Pay and BenefitsThe pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Menasha,WI.
Application DeadlineThis position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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