Desktop Support

Hybrid in Trenton, NJ, US • Posted 11 hours ago • Updated 11 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Able to Sponsor
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Active Directory
  • Microsoft Visio
  • Microsoft Excel
  • Microsoft Windows
  • Information Systems
  • Remote Support
  • Data Entry
  • Customer Service

Summary

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm  This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note: 35 hour workweek.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

 

Experience with customer serviceRequired2Years
Experience working in a position requiring calm demeanor when dealing with upset usersRequired2Years
Data entryRequired3Years
Experience using email (Outlook)Required2Years
Experience with MS ExcelHighly desired2Years
Experience with MS WordHighly desired2Years
Experience with MS VisioHighly desired2Years

 

 

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10202585
  • Position Id: 9054957
  • Posted 11 hours ago
Contact the job poster
Vivek Singh

Vivek Singh

Recruiter @ Hudson Data LLC
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