IT Service Desk Technician

Irving, TX, US • Posted 2 days ago • Updated 4 hours ago
Full Time
On-site
USD $75,500.00 - 93,133.33 per year
Fitment

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Job Details

Skills

  • Technical Support
  • Management
  • Service Desk
  • Collaboration
  • Documentation
  • Knowledge Base
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Customer Service
  • FSA
  • Life Insurance

Summary

Line of Business: Service & Support

Pay Range: $75,500.00 - $93,133.33

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing
  • Provide technical support and troubleshooting for IT-related issues.
  • Manage and resolve service desk tickets efficiently.
  • Collaborate with other IT teams to ensure seamless operations.
  • Maintain and update IT documentation and knowledge base.
  • Assist in the implementation of new IT systems and upgrades.

What Are We Looking For
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication and customer service abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in various IT tools and software.
  • Commitment to continuous learning and improvement.

Work Environment
  • Fast-paced and dynamic work environment.
  • Collaborative and supportive team culture.
  • Opportunities for professional growth and development.

What We Offer
  • Competitive base salary.
  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
  • Highly competitive benefits programs, including:
    • Medical, Dental, and Vision along with Prescription Drug Benefits.
    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
    • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays.

Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10452477
  • Position Id: 948913052a2b3a1d5ec6c2ebbb474b2d
  • Posted 2 days ago
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