Sage Dental
Sage Dental

Service Desk Technician

Boca Raton, FL, US • Posted 3 days ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk
  • DSO
  • Innovation
  • Printing
  • Operating Systems
  • Technical Support
  • Customer Service
  • Issue Tracking
  • SLA
  • Computer Hardware
  • ROOT
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Help Desk
  • Microsoft Windows
  • Citrix
  • Printers
  • Communication
  • Management
  • Conflict Resolution
  • Problem Solving
  • Critical Thinking
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Sage
  • Collaboration
  • Professional Development

Summary

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.

Overview

Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.

Responsibilities

  • Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
  • Provide technical support and communicate technical information to all Sage Dental computer end users
  • Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
  • Work on help desk request via ticketing system and follow up when required
  • Document all relevant information, troubleshooting steps taken, and resolution
  • Maintain SLA expectations and ticketing processes and procedures
  • Collaborate with teammates on hardware and software issues and escalate as needed
  • Install and troubleshoot hardware, software, and/or peripheral equipment
  • Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
  • Use of Office 365 products such as Outlook, Teams, and Excel
  • Maintain cleanliness and organization of work space


Qualifications

  • Minimum of 1-3 years of experience in a help desk role.
  • Certifications are a plus.
  • Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
  • Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
  • Strong problem solving and critical thinking skills.
  • Ability to learn new technologies quickly.
  • Must be a team player!
  • The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
  • Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.


What Sage Offers

Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: appfeed
  • Position Id: 24550_9400
  • Posted 3 days ago
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