Technical Support Specialist

Kansas City, MO, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Aviation
Marketing Operations
Management
Network
Recovery
Electrical Wiring
Cabling
IT Service Management
ServiceNow
Computer Hardware
Software Deployment
Asset Management
Microsoft Exchange
Knowledge Base
Documentation
Service Desk
Technical Support
Network+
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: T2601773

Location: Kansas City, MO, US

Date Posted: 2026-03-05

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description
?
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

This role is fully ONSITE in Kansas City, MO.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned.

Responsibilities:

Installs software, modifies settings, and replaces hardware as required to resolve the incident.
Resolves desktop and network issues to restore service.
Understands premise wiring/cabling best practices.
Uses ITSM and ServiceNow ticket processes to document actions taken and executes hardware or software deployment.
Supports lifecycle asset management (LCAM) of IT equipment - deployment through exchange/disposal.
Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.
Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Qualifications
?
Requirements:

Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience.
7 years of Technical, deskside support.
HDI Technical Support Professional required within six (6) months of employment.
Certifications desirable but not required include A+, Net+, Secure+.
Must be reliable and have independent transportation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: T2601773
Posted 5 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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