Immediate need for a talented Senior Program Manager (Business Readiness + Knowledge Transfer). This is a 08+ months contract opportunity with long-term potential and US (Remote) . Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-11333
Pay Range: $90 - $95/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Lead the Business Readiness aspects of the Business Knowledge Transfer workstream for business applications requiring KT.
- Define and execute a structured KT approach aligned to Foundation Program milestones, TSA exit, and Day 1 / post Day 1 readiness expectations.
- Mobilize business process owners, SMEs, and operational leaders to actively participate in KT planning and execution.
- Coordinate KT activities across vendors, IT, and business teams, ensuring clear ownership and accountability.
- Ensure KT artifacts (process documentation, training materials, runbooks, SOPs) are complete, accurate, and usable by receiving teams.
- Track KT progress, risks, and gaps; drive mitigation plans to address readiness shortfalls.
- Confirm knowledge transfer enables sustainable, independent operations and reduced vendor dependency.
- Business Readiness & Adoption Support
- Provide overall Business Readiness support across the Foundation Program, ensuring business teams are prepared for cutover, go-live, and steady-state operations.
- Partner with cross-functional teams (e.g., Customer Continuity) to ensure operational continuity, risk mitigation, and preparedness for transition events.
- Support readiness assessments, go-live criteria, and decision-making forums with fact-based status and risk reporting.
- Identify cross-workstream readiness risks and drive coordinated mitigation plans.
- Ensure readiness activities align with broader testing, cutover, hypercare, and stabilization plans.
- Cross-Functional Coordination
- Act as a bridge between business teams, IT, vendors, and program leadership.
- Align KT and readiness activities with program governance, timelines, and release plans.
- Support integration across Foundation workstreams to ensure cohesive end-to-end readiness.
- Governance, Reporting & Risk Management
- Act as the Project Manager for assigned Business Readiness and Business Knowledge Transfer initiatives, accountable for full lifecycle project management from mobilization through stabilization.
- Develop and maintain integrated project plans, timelines, dependencies, and critical path in alignment with Foundation Program governance.
- Own risk, issue, decision, and dependency management, proactively identifying, assessing, and driving mitigation to closure.
- Define, track, and report KPIs and readiness metrics to measure progress, quality, and business preparedness outcomes.
- Provide clear, fact-based leadership reporting on status, risks, issues, and mitigation plans to Foundation and executive stakeholders.
- Support go / no-go decision-making through objective readiness assessments and data-driven insights.
- Escalate risks proactively and drive resolution to protect continuity, adoption, and operational stability.
Key Requirements and Technology Experience:
- Must Have Skills: Program/Project Management experience, Business Readiness, Knowledge Transfer (KT), ERP / Enterprise systems, Stakeholder management, Risk & Governance handling, Cross-functional coordination
- 8 12+ years of experience in program and project management and knowledge transfer roles within large, complex enterprise environments.
- 8 12+ years of experience leading Business Readiness workstreams, including readiness planning, execution, confirmation, and go-live decision support.
- Demonstrated experience supporting large-scale ERP and enterprise transformation programs (e.g., SAP, JDE, Oracle, or equivalent ERP platforms), including business preparedness for cutover and stabilization.
- Strong understanding of end-to-end business processes, operating models, and operational ownership transitions.
- Demonstrated ability to mobilize and influence senior business stakeholders, hold cross-functional teams accountable, and drive outcomes without direct authority.
- Experience operating in complex, fast-paced, and ambiguous transformation environments, with comfort navigating risk, trade-offs, and executive decision-making.
- Success Profile
- Ensures business teams are prepared to assume ownership through effective knowledge transfer.
- Brings structure, discipline, and accountability to business readiness execution.
- Proactively identifies and mitigates risks to continuity and adoption.
- Builds strong partnerships across business, IT, and vendor teams to enable successful transition and long-term stability.
Our client is a leading Healthcare industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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