Technical Support Analyst

Description

To support our growing team, we are looking for an Associate Support Engineer to work with our Field Experience team.You're the right fit if you love to solve problems and are always striving to learn new things. We're looking for self-motivated and self-driven engineers who are passionate about what they do and love technology. As an Associate Support Engineer (NM Conect), you will be directly supporting the Field Experience as it relates to the (NMC) NM Connect, NMC Digital and SRC. In addition to being a voice of the user, you will be working directly with a wide variety of field and Home Office users, both helping to resolve their technical questions and issues and to help them use NMC/SRC to maximize their effectiveness, efficiency, and productivity.

Skills

Application support, Technical support, Troubleshooting, Windows 10, Sql, Helpdesk troubleshooting, Customer service, Active directory, Office 365, Help desk support, Incident management, Servicenow, Windows, Password reset

Top Skills Details

Application support,Technical support,Troubleshooting,Windows 10,Sql,Helpdesk troubleshooting,Customer service,Active directory,Office 365

Additional Skills & Qualifications
Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers. Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed. Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible. Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support. Identifies process/ service improvement ideas with a continuous learning and improvement mindset. Partners with more experienced team members to help drive innovation and idea implementation where possible. Ability to establish strong interpersonal relationships with internal and external teams. Participates in temporary project/support assignments as needed. Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offers ideas to enhance client experience

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Feb 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.