Desktop Support Technician III (Mac iOS Focus)

Job Description:
They say Hardware Support but that primarily means Cash Registers, POS Systems, Kitchen Computers, iPads for the drive-thru
Bachelor''s degree and 3 years of IT Data Audit or Asset Management experience or Associate''s Degree and 6 plus years
Hardware Audit or Asset Management ExperienceH (Audit hardware additions and removals to maintain an accurate count of equipment physically present - (i.e. Review /Remodel Hardware requests, Additional Equipment requests, Remove Old Equipment requests). This is what they are doing and we need similar = Report Auditing experience | Compare Register and KPS hardware present in stores against the monthly Client Hardware Support invoices to identify and address any discrepancies.

• ServiceNow experience preferred or similar ticketing experience
• Prior Chick-fil-A experience working at a Restaurant
• Analyze quantitative and qualitative data to support strategy and team/business decisions
• Maintain dashboards, reports, and visualizations to communicate insights to internal team

Looking for a Fully Remote Hardware Support Analyst.
The Hardware Support Analyst is responsible for coordinating additional hardware requests and ensuring they are fulfilled according to Chick-fil-A standards and the Operator''s expectations. They work closely with product owners and vendor partners to ensure all identified hardware issues are resolved and retired hardware is disposed of properly. This role is also responsible for collecting unreturned equipment from stores and maintaining accurate inventory counts of DTT hardware in our restaurants.

Hardware Meetings

• Conduct/attend regularly scheduled Vendor hardware review meetings (currently Client & HonorBuilt) to raise issues, discuss hardware support trends, and represent Chick-fil-A hardware support needs.
• Conduct regularly scheduled CFA hardware review meetings to keep CFA Staff informed on weekly hardware support progress.
• Provide periodic Progress Reports to the Technology Delivery & Service team

Additional Hardware Requests

• Collaborate with installation vendors to ensure equipment