ServiceNow Principal Architect / Lead ITOM & HRSD
BroadAxis
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Job Details
Skills
- ITOM
- CMDB
- Service Catalog
- HRSD
- HR Case & Knowledge Management
- HR Services
Summary
- Translate business requirements into scalable and compliant technical solutions.
- Define and maintain platform architecture, data models, and integration designs.
- Drive CMDB, Service Catalog, and Workflow design best practices.
- Development & Configuration
- Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.
- Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.
- Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable.
- Integration & Platform Governance
- Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth).
- Govern platform upgrades, patches, performance tuning, and security compliance.
- Ensure adherence to ServiceNow coding, naming, and security standards.
- Team & Stakeholder Collaboration
- Lead and mentor ServiceNow developers and analysts.
- Work closely with Business Stakeholders, HR, ITOM Process Owners, Security Teams, and Project Managers.
- Lead workshops, solution reviews, demos, and UAT sessions.
- HR
- ITOM
- Custom Applications
- Nuvolo
- For HR-related enhancements, business requirements, story creation, and deployment coordination are managed in partnership with stakeholder.
- Ensure all approved requirements are translated into actionable stories and delivered through established Agile processes.
- Maintain overall health of Agile boards, sprint commitments, and release schedules.
- On-time delivery of committed enhancements and releases.
- Accurate and up-to-date Agile backlog and documentation.
- Effective stakeholder communication and governance compliance.
- Improved visibility of risks, dependencies, and project progress.
- Dice Id: 90835453
- Position Id: 9094865
- Posted 15 hours ago
Company Info
BroadAxis is one of the fastest growing outsourcing and cloud services providers, capably serving businesses and organizations nationwide. Our commitment to providing reliable services and trusted support ensures a superior experience for our clients and business partners alike. BroadAxis sets itself apart by disassociating from the traditional processes and service standards most industry providers offer, which often stifle businesses rather than elevate them. Here at BroadAxis, we believe in engaging in a continuous process of innovation. We believe in sustaining your organization while resolving problems quickly, providing personal attention and providing you with reliable IT support when you need it.
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