Document & Research Liaison (hybrid)

Document & Research Liaison 
Location: Vienna, VA or Pensacola, FL - hybrid (3 days a week onsite)
Pay Rate: Open to Both C2C and W2 options 
Position Type: Contract 

To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities:
•    Serve as primary liaison to the Office of General Counsel for legal related matters involving specific business units and/or policies
•    Investigate and respond to CFPB and BBB complaints
•    Research and analyze claims/related actions; resolve issues
•    Identify and address compliance issues; update guidelines and procedures to minimize risk
•    Research potential legal issues using existing system of record
•    Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
•    Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
•    Prepare written legal summaries, analyses, and legal documents
•    Serve as contact point for escalated legal situations
•    Inform attorneys of applicable and specific legal matters and the impact on the organization
•    Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
•    Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
•    Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
•    Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses
•    Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
•    Perform other related duties as assigned or appropriate

Qualifications and Education Requirements:
•    Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
•    Basic understanding of state and federal court sysetms and the legal process
•    Basic skill in researching and summarizing state and federal statutes
•    Working knowledge of operational and regulatory risk controls, concepts, and practices
•    Working knowledge of NCUA rules, regulations and federal laws
•    Working knowledge of legal documents such as trusts, powers of attorney, complaints, and demands
•    Advanced organizational, planning and time management skills
•    Advanced research, analytical, and problem-solving skills
•    Advanced skill exercising initiative and using good judgment to make sound decisions
•    Experience in managing multiple priorities independently and/or in a team environment to achieve goals
•    Working knowledge of document control and document security measures
•    Advanced verbal and written communication skills
•    Experience in working with all levels of staff, management, stakeholders, vendors
•    Advanced skill establishing and expanding relationships with key members/customers
•    Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
•    Effective word processing and spreadsheet software skills
•    Working knowledge of related department systems, principles, policies, and financial practices

Desired Qualifications and Education Requirements:
•    Thorough understanding of the financial services environment
•    Familiarity with company functions, policies, procedures, products, and services Bank Secrecy Section (BSA): Remains cognizant of and adheres to company policies and procedures, regulations pertaining to the Bank Secrecy Act.

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Ref: #851-Rockville-S1