Capability Manager

Hi ,

Our client is looking for an Capability Manager (Healthcare Operations & Agile Delivery) for a project and below is the detailed requirement.

Job Title: Capability Manager (Healthcare Operations & Agile Delivery)

Location: Remote

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Healthcare Management, Information Systems, Project Management, or a related field with 12-14+ years of overall experience in business operations, product management, program delivery, or healthcare technology environments.
• 5+ years of experience leading business capabilities, operational initiatives, application implementations, and process improvement programs.
• Strong experience working in Agile environments with expertise in user story development, backlog management, requirements gathering, sprint planning, and delivery coordination.
• Proven ability to manage multiple business initiatives, prioritize competing demands, and align delivery with strategic organizational objectives.
• Experience collaborating with cross-functional teams including business stakeholders, operations, product owners, technology teams, and executive leadership.
• Strong knowledge of healthcare payer operations including Claims, Payment Integrity, Provider Operations, Care Management, or Member Services is highly preferred.
• Experience with portfolio management, roadmap planning, business process optimization, and operational excellence initiatives.
• Strong analytical and problem-solving skills with the ability to translate business requirements into actionable solutions.
• Experience facilitating workshops, stakeholder meetings, requirements sessions, and executive-level presentations.
• Familiarity with Agile frameworks such as Scrum, Kanban, SAFe, or related methodologies.
• Lean, Six Sigma, Product Management, Scrum Master, Product Owner, or Agile certifications are highly desirable.
• Excellent communication, leadership, stakeholder management, and organizational skills.

Key Responsibilities:

• Lead business and operational activities supporting application implementation, enhancement, and capability development initiatives.
• Partner with business leaders, operations teams, and technology stakeholders to define, prioritize, and deliver strategic capabilities.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process workflows.
• Manage and prioritize product backlogs, capability roadmaps, and multiple concurrent initiatives to maximize business value.
• Facilitate Agile ceremonies including backlog refinement, sprint planning, reviews, and stakeholder discussions.
• Collaborate with cross-functional teams to ensure successful delivery of business capabilities aligned with organizational goals.
• Drive process improvement initiatives to enhance operational efficiency, user experience, and business outcomes.
• Monitor project progress, identify risks and dependencies, and proactively address delivery challenges.
• Present project status, recommendations, and strategic initiatives to leadership teams and large stakeholder groups.
• Support change management, user adoption, training, and communication activities for new capabilities and operational enhancements.
• Promote Agile best practices, continuous improvement, and operational excellence across teams.
• Ensure business solutions align with healthcare regulatory, compliance, and organizational requirements.