Genesis10 is currently seeking a Copilot Studio Operations Support - Remote position with a Global Financial Institution located in Charlotte, NC, Pennington, NJ and Plano, TX. This is a 12+ month contract opportunity. This role is for a Copilot Studio Ops team member responsible for providing L3 support for the Copilot Studio platform, agents, and integrations. The successful candidate will own the incident lifecycle from triage to resolution, manage environment provisioning, and monitor agent performance using Azure tools.
Responsibilities: - Provide L3 support for Copilot Studio platform, agents, and integrations
- Troubleshoot issues and coordinate with Ops/Cloud Engineering teams
- Own the incident lifecycle: lead triage, engage appropriate teams, communicate status, and drive resolution
- Handle environment provisioning requests and intake processes
- Manage Azure access & roles and Power Platform / Copilot Studio admin permissions
- Secure elevated access and compliance controls
- Monitor agent performance, usage, and reliability using Copilot Studio analytics and Azure monitoring tools
- Analyze conversation outcomes, errors, and trends to drive improvements
- Assist developers in troubleshooting agent issues, connectors, and platform constraints
- Enforce governance standards for agents, connectors, and data access
- Support the end-to-end agent lifecycle
- Identify opportunities for automation and continuous improvement
Requirements: - Strong knowledge of Copilot Studio / Power Platform
- Good experience with Azure (IAM, monitoring, platform services)
- Understanding of APIs & connectors (REST, custom connectors)
- Experience with monitoring tools such as Azure Application Insights and Copilot Studio Analytics
- Familiarity with Microsoft Defender / Purview
- Basic scripting skills (PowerShell / Python preferred)
- Exposure to AI/ML or conversational AI platforms
- Experience with ServiceNow
Desired skills: - Java/.NET experience
- Strong incident management skills (ITIL preferred)
- Experience troubleshooting distributed systems
- Strong analytical thinking, problem-solving, and curiosity
- Excellent communication and stakeholder coordination skills
Pay range: $58.31 - $66.31 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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