Engagement Type
Contract
Short Description
Tax System Modernization
Program Manager - The North Carolina Department of Revenue ( NCDOR ) is
undertaking a multi-year, comprehensive Tax System Modernization Program
Complete Description
This is an onsite position in Raleigh, NC.
The North
Carolina Department of Revenue ( NCDOR ) is undertaking a multi-year,
comprehensive Tax System Modernization Program. This strategic initiative will
modernize and integrate NCDOR s core tax administration systems and
applications, operational workflows, taxpayer service channels, and data
structures across five major software release cycles. NCDOR awarded a contract
in October 2026 for a Vendor to provide and implement a new integrated tax
system. While there is a significant technology shift, this
modernization effort is transformational for the agency requiring focus and
incorporation of best practices for Enterprise Program and Project Management,
Organizational Change Management ( OCM ), Systems and User Acceptance Testing,
and End User System Training to ensure successful program execution, quality
assurance, organizational readiness, and stakeholder alignment.
Tax System Modernization Program Manager
The Program Manager is
part of the Transformation Management Office (TMO). The position reports
directly to the Program Sponsor (Chief Deputy Secretary) along with the
Technical Program Director and Functional Program Director. The individual leads
the planning and monitoring of the program. This
role works with various stakeholders on strategic program planning, stakeholder
engagement, cross-functional coordination, and program scheduling and resource analysis.
The ideal candidate is well-versed in large transformation programs, has
exceptional project management skills, and has experience working within the
public sector.
Position
Responsibilities:
Project
Leadership & Strategy
Collaborate with the tax system vendor and TMO to develop and oversee
a comprehensive tax system modernization roadmap including multiple releases
with a detailed schedule, resource allocations, and milestones.
Coordinate with the tax system vendor, Technical Program Director and
Functional Program Director from planning and analysis to execution and
deployment.
Ensure program management best practices are being followed throughout
the program, including effective documentation, communication, and change
management.
Identify key program risks and ensure risk mitigation strategies and
plans are documented to support program success.
Identify and manage decisions, issues and action items to ensure
timely resolution to avoid program delays.
Serve as the primary contact for the tax system vendor Project
Manager.
Ensure alignment with other NCDOR IT portfolio initiatives identifying
and addressing dependencies, resource constraints and conflicts, and risks.
Create and deliver regular status reports, dashboards and Executive
Steering Committee presentations and updates.
Submit required information and comply with the Department of Information
Technology reporting requirements.
Develop methods to measure and report on program benefits.
Facilitate Executive Steering Committee and Program Management
Governance Meetings.
Ensure contractor onboarding and off-boarding happens timely and
aligns with resource planning and program schedule.
Oversee technology and service vendor deliverables according to
contract and payment milestones.
Collaborate closely with agency IT leads, business analysts, and
third-party contractors to ensure effective teamwork.
Manage Change Requests working with the appropriate steering committee
or board to present proposed changes and acquire decisions for approval or
rejection.
Stakeholder
Engagement
Coordinate with other state agencies or third parties to discuss
changes needed by other IT departments to support the program (e.g. interface
changes).
Collaborate with the Functional Program Director to plan activities
associated with the organizational change management strategy and plan.
Participate in planning and attend meetings and discussions with
external customers impacted by the new tax system.
Team
Management
Lead a cross-functional team of project managers responsible for
managing specific aspects of the program (i.e. data conversion, interfaces).
Project management staff may fluctuate throughout the life of the program.
Provide guidance, mentorship, and performance oversight to team
members.
Budget
& Resource Management
Collaborate with Procurement and the TMO Program Directors on
timelines for procuring goods and services to support the program timelines.
Maintain and oversee the staffing plan, ensuring sufficient allocation
of NCDOR resources to meet program timelines.
Track completion of contract milestones and payment approval;
participate in forecasting future budget needs for the program.
Compliance
& Risk Management
Collaborate with the Technical Program Director and internal technical
team members responsible for adherence to all state, federal, and agency
regulations to identify work tasks for inclusion in the program schedule,
including dependencies.
Qualifications & Experience
Minimum of 7 years of experience in program or project management. PMP
or PgMP certification preferred.
Proven experience managing large-scale modernization or transformation
projects, ideally within government or public sector.
Experience with public-sector taxation operations or technologies is a
plus.
Experience with Agile project management methodologies is a plus.
Proven experience developing high-quality status reports and
dashboards.
Proven experience presenting to executive-level stakeholders.
General knowledge of state and federal regulatory standards for
government technology.
Skills
Excellent organizational
skills, with the ability to manage multiple tasks and priorities effectively.
Excellent leadership,
communication, and interpersonal skills, with the ability to interact with and
engage a wide range of stakeholders.
Strong analytical and
problem-solving abilities.
Proficiency in project
management software (e.g., MS Project).
Proficiency
in Microsoft Office, SharePoint and MS Teams; advanced skills preferred.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|
| Experience in program or project management. PMP or PgMP certification preferred. | Required | 7.0 | Years |
| Proven experience managing large-scale modernization or transformation projects, ideally within government or public sector. | Required | 7.0 | Years |
| Proven experience developing high-quality status reports and dashboards. | Required | 7.0 | Years |
| Proven experience presenting to executive-level stakeholders. | Required | 7.0 | Years |
| General knowledge of state and federal regulatory standards for government technology. | Required | 7.0 | Years |
| Experience with Agile project management methodologies is a plus | Highly desired | | |
| Experience with public-sector taxation operations or technologies is a plus. | Highly desired | | |
