Senior CRM Engineer

Position: Senior CRM Engineer #26-00856

Client: Knights Of Columbus

Location: New Haven, CT, 06511 (Hybrid)

Job Description:

Senior CRM Engineer

Overview:

The Senior CRM Engineer, will design, develop, implement, and maintain a wide variety of CRM deployments across multiple environments. The Senior CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community.

Core Responsibilities:

• Create Microsoft Power Apps
• Develop Proof of Concepts (PoCs) to test new functionalities
• Design, develop, test, and implement D365 PowerApps and related flows
• Design, develop, test, and implement custom features and processes in Microsoft Dynamics
• Participate in business case creation and estimation of work
• Recommend and implement best practices for KofC
• Consult with business to modernize business processes by leveraging PowerApps and automation
• Assist in communicating new features released to users
• Create and maintain application solution documentation
• Assist in writing user guides for newly developed apps
• Monitor and troubleshoot performance or other issues when needed
• On-call and/or after-hours work required

Skills Qualifications

• Must be able to manage multiple projects simultaneously with the ability to work well under pressure
• Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
• Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development  activities
• At least 4 years of hands-on development experience with CRM solutions , D365 / CRM and/or Power Platform experience preferred
• Experience with Integration within the M365 ecosystem and Microsoft Data verse / Common Data Service
• Excellent UI design skill and hands on experience in designing and developing entities in PowerApps.
• Good exposure to Common data services like Data verse and integration to CRM solutions like Dynamics 365.
• Experience Using API custom-connectors within PowerApps.

Education/Experience:

• Bachelor’s Degree in Computer Science, engineering or relevant field
• 6+ years hands on CRM experience
• 3+ Year of Building PowerApps and Flow structure driven Apps
• 8+ years IT experience
• Strong problem-solving skills -- must be able to think critically and independently