Service Delivery Manager

Description

We are looking for a Service Delivery Manager to oversee and enhance service operations in Lovington, New Mexico. In this role, you will ensure the delivery of high-quality services that align with performance standards, while fostering strong relationships with customers and stakeholders. You will play a key part in managing service level agreements and driving initiatives that improve operational efficiency.

Responsibilities:
Supervise daily operations to ensure services meet organizational performance standards.
Collaborate with technical and operational teams to address service issues and implement improvements.
Monitor service delivery performance and prepare detailed reports for stakeholders.
Coordinate cross-functional teams to ensure consistent and efficient service delivery.
Identify opportunities for process enhancements to boost operational productivity.
Support compliance with service level agreements and maintain service quality.
Assist in driving initiatives aimed at continuous improvement within the organization.
Strengthen relationships with clients and stakeholders through effective communication and service management.
Facilitate training and development programs to improve team performance.
Contribute to strategic planning and execution to meet organizational goals.

Requirements

Proficiency in IT Infrastructure Library (ITIL) frameworks.
Experience with remote desktop support and troubleshooting.
Familiarity with Cisco Webex Meetings and related tools.
Strong analytical skills to evaluate and improve service delivery processes.
Excellent communication and coordination abilities to work across teams.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of service level agreements and performance reporting.
Proven experience in driving operational improvements and client satisfaction.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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