Endpoint Engineer (Local to MA)

Role: Endpoint Engineer

Location: Boston, MA 3 days/week onsite

Interview: F2F interview is required (not accepting any relocation candidates)

Job Title: Endpoint Engineer
Overview
The Endpoint Engineer is responsible for the design, implementation, security, and lifecycle management of endpoint devices across the organization. This role ensures a stable, secure, and scalable endpoint environment that supports business operations, enhances user productivity, and aligns with organizational standards and compliance requirements.

Key Responsibilities
Endpoint Management & Engineering

• Design, deploy, and maintain endpoint management solutions (e.g., Microsoft Intune, SCCM/MECM).
• Manage device provisioning, configuration, patching, and software deployment.
• Develop and maintain standardized images, builds, and configuration baselines.
• Support endpoint lifecycle management, including procurement, refresh cycles, and decommissioning.

Security & Compliance

• Implement and enforce endpoint security policies, including encryption, antivirus, and endpoint detection and response (EDR).
• Ensure compliance with organizational and regulatory requirements (e.g., HIPAA, SOC2).
• Partner with cybersecurity teams to monitor and remediate vulnerabilities.
• Support zero-trust initiatives and conditional access strategies.

Automation & Scripting

• Develop scripts (PowerShell, Bash) to automate endpoint management tasks.
• Optimize processes for efficiency and scalability through automation.

User Support & Troubleshooting

• Serve as an escalation point for endpoint-related issues from desktop support teams.
• Troubleshoot complex hardware, OS, and application issues.
• Collaborate with cross-functional teams to resolve incidents and minimize downtime.

Collaboration & Project Work

• Participate in IT projects such as system migrations, M&A integrations, and infrastructure upgrades.
• Collaborate with network, security, and application teams on endpoint-related initiatives.
• Support implementation of new technologies and tools.

Documentation & Process Improvement

• Create and maintain detailed documentation, including processes, configurations, and runbooks.
• Identify opportunities to improve service delivery, reduce manual effort, and enhance user experience.

Required Qualifications

• Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3 7 years of experience in endpoint engineering or device management.
• Hands-on experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar platforms.
• Strong understanding of Windows and/or macOS operating systems.
• Experience with Active Directory, Azure AD (Entra ID), and Group Policy.
• Proficiency in scripting (PowerShell required; other languages a plus).
• Knowledge of endpoint security best practices and tools (e.g., Defender, CrowdStrike).

Preferred Qualifications

• Experience in healthcare or highly regulated industries.
• Familiarity with VDI solutions and remote workforce support.
• Experience with mobile device management (MDM/MAM).
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator Associate, Security+, ITIL).

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• High attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a proactive approach to support and service delivery.

Working Conditions

• Primarily office or hybrid environment.
• May require occasional after-hours support for deployments or critical incidents.

Impact of Role
This role is critical in ensuring the reliability, security, and performance of endpoint devices. The Endpoint Engineer directly contributes to operational efficiency, cybersecurity posture, and overall user satisfaction across the organization.