NOTE: APPLICANT MUST BE ON OUR W2 OR 1099. C2C IS ALLOWED IF OWN CORPORATION ONLY. NOT ACCEPTING SUB-VENDORS. APPLICANT MUST BE CURRENTLY LOCAL TO RICHMOND, VA AT THE TIME OF SUBMISSION. RELOCATION IS NOT ALLOWED.
Role: Sr. Desktop Support Tech
Location: Richmond, VA
Duration: 7 Months
Interview: MS Teams + In-Person
Note:
· 100% ON SITE from Day One
· Parking not provided for contractors
Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE:
· Virginia Dept. seeks qualified resource to be responsible for:
· Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
· Considerable knowledge of pc hardware, peripherals & networks
· Considerable knowledge of Laptop Refresh
· Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
· Excellent troubleshooting skills
· Ability to perform software installations, configurations and troubleshooting hardware and software.
· Considerable knowledge of SCCM/SMS
· A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
· Excellent problem-solving, analytical, and team-working skills.
· Excellent customer service, communication and interpersonal skills.
· An openness to learning new technologies.
Skill Required / Desired Amount of Experience
· Strong working knowledge of computer systems, hardware, and software, including drivers and bios. – Required – 4 Years
· Excellent problem-solving, analytical, and team-working skills. – Required – 4 Years
· Excellent communication and interpersonal skills. – Required – 4 Years
· Demonstrated ability to obtain feedback from customers to improve training methods. – Required – 4 Years
· Running reports and analyzing common complaints and problems. – Required – 4 Years
· An openness to learning new technologies. – Required – 4 Years
Question 1
Role requires the candidate to be 100% ON SITE from Day 1. If selected, does your candidate agree to this arrangement?
Question 2
Per Mgr: Interviews will be a combination of Virtual (initially) then possible IN PERSON if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Do you agree to this requirement?
