Technology Support Technician

Introduction:

The Technology Support Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely and efficient manner. They will work as part of a team to ensure that all IT-related issues are addressed and resolved effectively.

Responsibilities:

• Provide technical support to end-users via phone, email, or in person
• Troubleshoot and resolve hardware, software, mobile device, and network-related issues
• Log and track technical issues using ticketing systems such as ServiceNow, Zendesk, or similar
• Support Windows operating systems, MS Office 365, and common desktop applications
• Analyze and resolve issues with desktops, laptops, printers, and mobile devices
• Install, maintain, and support third-party applications
• Utilize remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) to assist users
• Communicate effectively with end-users to provide excellent customer service
• Document solutions in a knowledge base or internal wiki

Requirements:

• One (1) or more years of experience in a Help Desk or IT Support role
• Experience in troubleshooting hardware, software, mobile devices, and network-related issues
• Proficiency in using ticketing systems for logging and tracking technical issues
• Knowledge of Windows operating systems, MS Office 365, and common desktop applications
• Ability to analyze and resolve issues with various types of devices
• Experience with remote support tools for assisting users
• Strong verbal and written communication skills
• Excellent customer service orientation and problem-solving ability

Preferred Qualifications:

• Experience working in a technical call center environment
• Experience in Active Directory for account management and password resets
• Certifications such as CompTIA A+, Network+, or equivalent
• Experience documenting solutions in a knowledge base or internal wiki

MUST COMPLETE A LEVEL 2 BACKGROUND SCREENING. 

NO THIRD PARTY INQUIRIES.