Technology Support Technician

Orlando, FL, US • Posted 26 days ago • Updated 19 days ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Account Management
Active Directory
Call Center
Communication
CompTIA
Computer Hardware
Conflict Resolution
Criminal Justice
Customer Service
Knowledge Base
Laptop
Microsoft Windows
Mobile Devices
Network
Network+
Operating Systems
Printers
Problem Solving
Remote Desktop
Remote Support
ServiceNow
TeamViewer
Technical Support
Wiki
Zendesk
Help Desk

Summary

Technology Support Technician

Introduction:

The Technology Support Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely and efficient manner. They will work as part of a team to ensure that all IT-related issues are addressed and resolved effectively.

Responsibilities:

Provide technical support to end-users via phone, email, or in person
Troubleshoot and resolve hardware, software, mobile device, and network-related issues
Log and track technical issues using ticketing systems such as ServiceNow, Zendesk, or similar
Support Windows operating systems, MS Office 365, and common desktop applications
Analyze and resolve issues with desktops, laptops, printers, and mobile devices
Install, maintain, and support third-party applications
Utilize remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) to assist users
Communicate effectively with end-users to provide excellent customer service
Document solutions in a knowledge base or internal wiki

Requirements:

One (1) or more years of experience in a Help Desk or IT Support role
Experience in troubleshooting hardware, software, mobile devices, and network-related issues
Proficiency in using ticketing systems for logging and tracking technical issues
Knowledge of Windows operating systems, MS Office 365, and common desktop applications
Ability to analyze and resolve issues with various types of devices
Experience with remote support tools for assisting users
Strong verbal and written communication skills
Excellent customer service orientation and problem-solving ability

Preferred Qualifications:

Experience working in a technical call center environment
Experience in Active Directory for account management and password resets
Certifications such as CompTIA A+, Network+, or equivalent
Experience documenting solutions in a knowledge base or internal wiki

MUST COMPLETE A LEVEL 2 BACKGROUND SCREENING.

NO THIRD PARTY INQUIRIES.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90999860
Position Id: 8878741
Posted 26 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior Technology Support Technician

Ocoee, Florida

•

Today

RESPONSIBILITIES: Kforce has a client in Ocoee, FL that is seeking a Senior Technology Support Technician. Position Summary: The Senior Technology Support Technician provides advanced, hands-on support for enterprise hardware and software systems. This role delivers in-person and remote technical support, ensuring reliable operation of IT resources through installation, configuration, troubleshooting, documentation, and asset management. The technician is expected to deliver high-quality custom

Contract

$20 - $28 hourly

Customer Support Technician

Ocoee, Florida

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Customer Support Technician in Ocoee, FL. Summary: The candidate will provide in-person and remote support for user-facing hardware and software at a remote site (~60 miles from headquarters). This high-visibility role supports executive and VIP meetings, delivers day-to-day IT support, and assists with installations, troubleshooting, asset tracking, and documentation. Frequent travel to other offices and remote locations is required. Key

Contract, Third Party

$30 - $40 hourly

IT Service Desk Specialist II/ Desktop Support Technician

Orlando, Florida

•

Today

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an IT Service Desk Specialist II/ Desktop Support Technician for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately. Duration: 12+ Months Contract with possible extension Lo

Easy Apply

Contract

$25.00 - $28.00 per hour

Desktop Support Technician

Orlando, Florida

•

Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Desktop Support Technician for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, FL. The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. Thi

Contract

USD 27.62 - 27.62 per hour

Search all similar jobs