ServiceNow Business Process Consultant - Remote, Harrisburg, PA (Occasional Travel)

Remote • Posted 16 hours ago • Updated 16 hours ago

Contract W2

Contract Independent

Remote

Depends on Experience

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ServiceNow as a Business Process Consultant
Functional Lead
ITSM
ITOM

Summary

Hi,

we are immediately looking for ServiceNow Business Process Consultant _ Remote, Harrisburg, PA (Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position: ServiceNow Business Process Consultant

Location: Remote, Harrisburg, PA (Occasional Travel)

Job Description:

ServiceNow Business Process Consultant with deep expertise across the ServiceNow platform including IT Service Management (ITSM), Strategic Portfolio Management (SPM), IT Operations Management (ITOM), and HR Service Delivery (HRSD).
The ideal candidate will partner with business and technical stakeholders to design scalable, outcome-driven ServiceNow solutions that streamline operations, enhance service delivery, and enable digital transformation.

Key Responsibilities

Lead process discovery and design workshops across ITSM, SPM, ITOM, and HRSD.
Translate business requirements into effective ServiceNow configurations and workflows.
Define, document, and optimize business processes aligned with ServiceNow best practices and CSDM.
Collaborate with architects, developers, and clients to ensure successful solution delivery.
Support testing, UAT, and organizational change management activities.
Provide guidance on governance, platform maturity, and continuous improvement.

Qualifications

5+ years of hands-on experience with ServiceNow as a Business Process Consultant or Functional Lead.
Strong understanding of multiple modules: ITSM, SPM, ITOM, and HRSD.
Experience in public sector or large enterprise implementations preferred.
Excellent communication, facilitation, and stakeholder-management skills.
ServiceNow certifications (CSA, ITSM, HRSD, or SPM) strongly preferred.

Regards,

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103455
Position Id: 8907040
Posted 16 hours ago

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