CLPS Global
CLPS Global

Product Manager

Austin, TX, US • Posted 5 days ago • Updated 5 days ago
Contract W2
Contract Independent
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

  • Analytics
  • Artificial Intelligence
  • Customer Service
  • Cloud Computing
  • JIRA
  • Genesys
  • Management
  • Migration
  • Product Management
  • Requirements Elicitation
  • User Stories
  • Writing

Summary

Qualifications

  • 7+ years of product management experience in customer service or contact center technology.
  • Genesys Cloud CCaaS expertise is required (must-have).
  • Strong background in contact center modernization, platform migration, and enterprise integrations.
  • Hands-on experience with requirements gathering, user story writing, and backlog management (JIRA).
  • Proven success in delivering POCs, pilots, and production-scale rollouts.
  • Solid understanding of AI, automation, and analytics in customer service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91131444
  • Position Id: 8912518
  • Posted 5 days ago

Company Info

About CLPS Global

CLPS is a NASDAQ-listed (Nasdaq: CLPS) and global information technology, consulting and solutions service provider focused on delivering services to global institutions in banking, insurance and the financial sectors, both in China and globally.

For more than ten years as an IT, business know-how and talent solutions provider for such clients, CLPS has expanded its service network to clients in the global financial industry, including large financial institutions from the US, Europe, Australia and Hong Kong and their PRC-based IT centers.

CLPS has created and developed a particular market niche by providing turn-key financial solutions as well as supplying its clients’ needs for talent creation and development.

We maintain 18 delivery and R&D centers, of which ten are located in China and eight globally, to serve different customers in various geographic locations. By combining onsite and onshore support and consulting with scalable and high-efficiency offsite and offshore services and processing, we are able to meet client demands in a cost-effective manner while retaining significant operational flexibility.



About_Company_One
Go to company profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs