Software Coordinator / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 04/08/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department of Revenue (DOR)
Position Title: DOR - Software Coordinator BA1 (799523)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: This position is hybrid with approximately 20% on-site. Candidates must currently reside within a reasonable commuting distance (1-hours/50-miles) of Harrisburg, PA.
Software Standards and Service Request Process Coordinator (“SW or Software Coordinator”) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center’s (EBR-ITDC’s) Software Standards and Strategy division chief. This position manages the full lifecycle of all EBR software, including:
- Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
Must-have skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills, organized, enthusiastic about helping others.
- Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
- Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
The Skills and Experience:
- 1 Years: IT Service Delivery and/or Process Management experience is required
- 2 Years: Strategic/Service/Software Portfolio Management experience is required
- 3 Years: Business and statistical analysis and metrics management experience is required
- 2 Years: Performance Management experience is highly desired
- 1 Years: Big picture thinking and holistic approaches to change evaluation, process design and coordination is highly desired
- 3 Years: Cross-functional support and engagement experience is required
- 3 Years: Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) is required
- 3 Years: Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them is highly desired
- 1 Years: General adaptability (aptitude to learn a variety of soft skills, agile mindset) is required
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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