Compliance Officer (810658)
Doral OR Tallahassee, FL
3 Months
Onsite Work
Complete Description:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Skill
- Ability to speak and understand English Required
- High school diploma Required
- Excellent written and oral communication with the public Required
- Ability to read and interrupt Florida State Statues Required1Years
- Experience working with the public in a professional work environment Required3Years
- Experience working with the public and analyzing complaints Required1Years
- Experience using Versa Highly desired
- Experience using OnBase system Highly desired
- Bachelors Degree Highly desired
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