Chandra Technologies, Inc.
Chandra Technologies, Inc.

Batch Operations Technician - HYBRID

Hybrid in Raleigh, NC, US • Posted 4 hours ago • Updated 4 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
50% Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Operating Systems
  • SQL
  • SLA
  • Unix
  • Project Management
  • Workflow
  • Incident Management

Summary

Job Description:

***Crop to Crop resumes are accepted

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations. 

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities include:

  • Providing production operations support by executing and monitoring batch process
  • Verifying batch results and supporting nightly production environments across multiple servers.
  • Performing first level analysis of all data interface processing exceptions, logs
  • Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

  • Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
  • Providing rapid support during outages and assisting in workload automation forecasting
  • Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
  • Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Required Skills:

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.

Experience with batch operations, job scheduling and monitoring tools.

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

Experience working with internal teams to identify opportunities to improve the product and customer experience.

Demonstrated experience documenting processes and procedures as required.

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

Experience with relational database skills, Basic SQL programming

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

Ability to communicate effectively in both oral and written formats.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10121151
  • Position Id: NCFAST-BOT1113
  • Posted 4 hours ago
Contact the job poster
Emily Koel

Emily Koel

Recruiter @ Chandra Technologies, Inc.

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